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Benchmarking of the use of personal advisers in Jobcentre Plus
This report, which was commissioned by the National Audit Office (NAO), presents the results of a benchmarking study investigating the deployment and management of personal advisers in three employment education companies in the United Kingdom and the Netherlands.
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Contents
Chapter One:
Tomorrow’s People
Chapter Two:
WorkDirections
Chapter Three:
Centre for Work and Income
Appendix A:
Jobcentre Plus
Appendix B:
Methodology
Appendix C:
Project Brief
Appendix D:
Interview Protocol
Appendix E:
List of Contacts
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